Privacy Policy
Last updated: December 9, 2025
1. Introduction
ClientRunway ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Information You Provide
- Account information (name, email address, password)
- Agency and client information you add to the platform
- Project content, deliverables, and feedback
- Payment information (processed securely by Stripe)
- Communications with us
Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send administrative messages and updates
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent activities
- Personalize and improve your experience
4. Information Sharing
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., Supabase for data storage, Stripe for payments)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given us permission to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes after account closure.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at privacy@clientrunway.io
8. Cookies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
9. Third-Party Services
Our Service integrates with third-party services including:
- Supabase: Database and authentication
- Stripe: Payment processing
- GoHighLevel: Social media integration (optional)
These services have their own privacy policies governing the use of your information.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@clientrunway.io